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Arizona Technology Access Program (AzTAP)Arizona Assistive Technology Exchange |
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Frequently Asked Questions
- Who can use the Arizona Assistive Technology Exchange?
- What type of equipment can be listed?
- What type of equipment will not be listed?
- How can I access the Arizona Assistive Technology Exchange if I do not have a computer and Internet access?
- How can I browse the items listed?
- How do I become a registered user?
- Why should I register with the Arizona Assistive Technology Exchange?
- Why does the Arizona Assistive Technology Exchange need information about me?
- How can I add an item that I have to sell/donate or exchange to the Arizona Assistive Technology Exchange?
- How can I post an ad add an item that I am looking to acquire or that I need?
- What happens when I submit my ad (s)?
- How can I edit my listing?
- How can I remove my listing?
- How can I update my contact information in my account?
- Who maintains the Arizona Assistive Technology Exchange?
- Can I use the Arizona Assistive Technology Exchange to advertise my new commercial products and services?
- Who should I contact if I am looking for an item not listed on the Arizona Assistive Technology Exchange?
- Is there a way for me to identify items just recently added to the Arizona Assistive Technology Exchange?
- What happens if I do not update my listing or ad (s)?
- How can I contact staff at the Arizona Assistive Technology Exchange?
- I don't see my question in this list of frequently asked questions. Who should I contact?
- How will the item(s) I purchase be sent to me?
- If I decide to buy an item listed on the Arizona Assistive Technology Exchange, how will I pay for it?
1. Who can use the Arizona Assistive Technology Exchange?
The Arizona Assistive Technology Exchange is primarily for residents of Arizona, although we do accept entries or listings from individuals in other states. The program is designed to facilitate assistive technology exchanges between private Arizona residents/consumers. At this time is not for the use of retail or commercial vendors or distributors to sell equipment.
2. What type of equipment can be listed?
A wide variety of assistive technology items, durable medical and adapted equipment can be listed on the Arizona Assistive Technology Exchange. Essentially (with some exceptions – see FAQ #3) any device, equipment, piece of technology or product system that assists a person with a disability to live more safely and/or an independent lifestyle may be submitted and advertised for sale, donation or exchange on the Arizona Assistive Technology Exchange.
3. What type of equipment will not be listed?
The Arizona Assistive Technology Exchange prohibits ads for medical equipment/devices such as: ventilators, nebulizers, CPAP machines and supplies, catheters, oxygen equipment/concentrators, blood glucose meters, hearing aids, eye glasses and prosthetic and/or orthotic devices. AzTAP feels that items such as these should only be dispensed under the supervision and guidance of a licensed practitioner.
4. How can I access the Arizona Assistive Technology Exchange if I do not have a computer and Internet access?
You can access the Arizona Assistive Technology Exchange listings by contacting AzTAP. Staff assigned to manage the Arizona Assistive Technology Exchange program can review current listings for you and mail you printed information and/or post an ad (s) for items on your behalf. To access the Arizona Assistive Technology Exchange through an AzTAP staff member, contact AzTAP at 602-776-4699 or 800-477-9921 ext 5.
5. How can I browse the items listed?
You can view all available items by clicking on the View Items Available tab. If you are interested in viewing items sought by others, click on View Items Needed tab. Both of the resulting lists can be filtered/searched by AT category, by length of time posted on the Arizona Assistive Technology Exchange, by type (sale, free etc.), by zip code proximity to you and/or by keyword.
6. How do I become a registered user?
To become a registered user of the Arizona Assistive Technology Exchange, click on the Register tab. You will be prompted to fill out a form with your contact information. You will also be asked to choose a unique Username and Password to access the site, both of which are case sensitive, which means that you have to use the same arrangement of capital and lower case letters each time you login. For example, if you set your username as JohnSmith, the system will not recognize you if you then login as johnsmith. Once you have registered, you will be asked to login by supplying your Username and Password. If you supplied an email address you will receive an email with your Username and Password; please keep this email for your records.
7. Why should I register with the Arizona Assistive Technology Exchange?
Only those who have registered are granted full access to all of the features of the Arizona Assistive Technology Exchange. If you do not register, you only have limited access to view and review ads as posted. Registered and logged in users have access to the contact information associated with the ads listed on the site, enabling them to get in touch with the person who posted the ad. Also, only registered and logged in users can post listings on the Arizona Assistive Technology Exchange.
8. Why does the Arizona Assistive Technology Exchange need information about me?
First, we need contact information from you for both communication and security purposes. Second, we are able to bring you the Arizona Assistive Technology Exchange as a free service because we get federal funding for the program, and our funding source requires us to track the successful exchanges of Assistive Technology items to prove that people are benefiting from the service. For that reason, we ask you to give us feedback after a successful equipment exchange. Please be assured that your personal information will never be known to anyone outside of AzTAP or our website hosting organization. We will never identify you by name or any other defining characteristics in any report, and we never share our users' information with other organizations or agencies. For further information please view our privacy policy.
9. How can I add an item that I have to sell/donate or exchange to the Arizona Assistive Technology Exchange?
If you have an item you would like to offer for sale/exchange/donation and you are a registered user, click the Login tab. If you are not a registered user and you would like to post an item for sale/exchange/donation, click on the Register tab to sign up for an online account. Once you are logged in, click on the Post an Item for Sale/Donation tab. You will then be prompted to fill out a form with information about the item you would like to list on the Arizona Assistive Technology Exchange. Once the form is completed click the Submit Listing for Preview tab. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. At this time, you can add up to four (4) photos of the item to be included with your listing. The system will automatically resize the photos appropriately. If all is correct click on the Confirm Submission tab and your listing will be submitted to the Arizona Assistive Technology Exchange staff for approval prior to posting. If you need to change something about your listing click the Edit Before Submitting tab and make the necessary edits.
10. How can I post an ad for an item that I am looking to acquire or that I need?
If you are looking to post an ad for an item that you are looking to acquire or that you need and you are a registered user, click the Login tab. If you are not a registered user and you would like to post an ad looking for an item, click on the Register tab to sign up for an online account. Once registered and logged in, click on the Post an Item Needed tab. Here you are cued to search the inventory of items on the site to be sure that what you are needing is not available and/or you can submit a notification request to be emailed when someone posts an ad with the keyword or the category of the item you are interested in. If you would still like to post an ad click on the 3rd line and you will then be prompted to complete a form with information about the item you are looking to acquire. Once the form is completed click the Submit Listing for Preview tab. You will then be shown a preview of what your listing will look like so you can confirm that all the information is correct. If all is correct click on the Confirm Submission tab and your listing will be submitted to the Arizona Assistive Technology Exchange for approval prior to posting. If you need to change something about your listing click the Edit Before Submitting tab and make the necessary edits.
11. What happens when I submit my ad (s)?
After you submit an ad (s), whether you are looking to sell/exchange/donate or looking to acquire or need something, an AzTAP staff member reviews the listing for approval before your ad (s) are posted live on the site. If an email address is supplied you will be sent an email message informing you if your item or ad was approved or declined. You will be contacted by AzTAP staff if more or clarifying information is needed to post your ad (s). You can also see the status of your listings at anytime at the My Account screen after you login.
12. How can I edit my listing?
In order to edit a listing, you must be logged in. Under the My Account heading, find the ad line for your item and click the edit icon (
). You will then be given the opportunity to make any edits to the information currently associated with that item. You must update your listing at least once every 90 days in order for your listing to remain active on the Arizona Assistive Technology Exchange. If you need to add photos to your listing please email them (4 maximum per ad) to admin@azatexchange.org. be sure to include the ItemID in your email message so that your photos can be placed with the right ad/item. If you need to delete photo(s) associated with your listing please email your request to admin@azatexchange.org and again be sure to include the ItemID in your email message.
13. How can I remove my listing?
In order to remove a listing on the Arizona Assistive Technology Exchange, you must be logged in. Once logged in and At the My Account screen, click on the remove/trash can icon (
) next to ad line for the item/ad you wish to remove. You will be asked to respond to a few short questions relating to why you are removing your ad.
14. How can I update my contact information in my account?
In order to update your contact information, you must be logged in. At the My Account screen, click on Update My Contact Information button. The information currently associated with your account will be listed in the form; to change any information simply delete the current information and type in the new information. Remember to click the Save Changes button before exiting the page.
15. Who maintains the Arizona Assistive Technology Exchange?
The Arizona Assistive Technology Exchange is maintained by the Arizona Technology Access Program (AzTAP). If you have questions regarding the Arizona Assistive Technology Exchange, please contact the AzTAP via email at admin@azatexchange.org or by phone at 602-776-4699 or 800-477-9921 ext 5.
16. Can I use the Arizona Assistive Technology Exchange to advertise my new commercial products and services?
No. The Arizona Assistive Technology Exchange is designed for use by private Arizona residents/consumers who are seeking used or pre-owned assistive technology items as well as those individuals who have such items that they wish to donate, sell or exchange. In the future it is likely that the Arizona Assistive Technology Exchange will be opened up to vendors and commercial distributors/retailers as a resource to sell used or pre-owned assistive technology items in their inventory.
17. Who should I contact if I am looking for an item not listed on the Arizona Assistive Technology Exchange?
If you are looking for an item that is not listed on the Arizona Assistive Technology Exchange, please contact the Arizona Assistive Technology Exchange via email at admin@azatexchange.org or by phone at 602-776-4699 or 800-477-9921 ext 5.
18. Is there a way for me to identify items just recently added to the Arizona Assistive Technology Exchange?
Yes. Items posted within the last 7 days are identified with a new symbol (
). Also, the search feature allows you to filter the list of all items added within the past 7, 14, or 30 days.
19. What happens if I do not update my listing or ad (s)?
If an item has been listed on the Arizona Assistive Technology Exchange for 90 days and is not updated prior to the end of that time period, it will be subject to removal by AzTAP staff.
20. How can I contact staff at the Arizona Assistive Technology Exchange?
The Arizona Assistive Technology Exchange can be contacted via email at admin@azatexchange.org or by phone at 602-776-4699 or 800-477-9921 ext 5.
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21. I don't see my question in this list of frequently asked questions. Who should I contact?
For any questions not addressed in this list, please contact the Arizona Assistive Technology Exchange via email at admin@azatexchange.org or by phone at 602-776-4699 or 800-477-9921 ext 5.
22. How will the item(s) I purchase be sent to me?
The Arizona Assistive Exchange functions as a classified ads like site so it up to the seller, buyer and/or recipient of an item to decide how the equipment exchange will take place and whether any delivery or shipping costs will be necessary. The Arizona Assistive Technology Exchange will not be involved in handling or shipping of items exchanged through the program.
23. If I decide to buy an item listed on the Arizona Assistive Technology Exchange, how will I pay for it?
Payment method will be determined by the seller, buyer/recipient. Financial transactions that occur through the ATEX are the sole responsibility/discretion of the parties involved. The Arizona Assistive Technology Exchange will not handle any aspect of financial transactions between sellers and buyers.